Last updated: September 24, 2026
This Privacy Policy explains what personal information Creamy Cougar (“we,” “us”) collects when you visit creamycougar.com or place an order, how we use it, who we share it with, and the choices you have. We keep it plain on purpose.
1. Information We Collect
Information you give us.
- Orders: your name, email address, phone number, and billing and shipping addresses.
- Accounts: if you create one, your email, password (stored encrypted), saved addresses, order history and wishlist.
- Messages: anything you send us through the Contact page or by email.
- Email sign-up: your email address and name if you subscribe to our emails.
Payment details. Card and wallet payments are processed by Stripe. Your full card number goes directly to Stripe and is never stored on our website.
Information collected automatically. Like most websites, we collect your IP address, browser and device type, pages viewed, and how you arrived at the site. We use cookies for this, described below.
2. How We Use Your Information
- To process, make, ship and support your orders, including returns and replacements.
- To run your account and wishlist.
- To answer your questions.
- To send marketing emails, only if you have signed up. Every email has an unsubscribe link.
- To understand how the site is used and improve it.
- To prevent fraud and to meet our legal, tax and accounting obligations.
3. Who We Share It With
We do not sell your personal information. We share it only with service providers who help us run the store, and only what they need:
- Stripe, and the payment options offered through it (such as Link, Klarna, Affirm and Amazon Pay), to process payments.
- Yoycol, our production partner, which prints, makes and ships your order. They receive your name, shipping address, phone number and order details.
- Shipping carriers (such as DHL Express, 4PX, YunExpress and YDH), to deliver your order.
- MailerLite, to send our emails if you subscribe.
- Google Analytics, to measure site traffic.
- Hostinger, which hosts our website, and our email delivery provider.
We may also disclose information if required by law, or to protect our rights or the safety of others. Some of our partners, including our production partner, may process information outside the United States.
4. Cookies
We use cookies to keep items in your cart, keep you signed in, remember your wishlist, and measure site traffic with Google Analytics. You can block or delete cookies in your browser settings, though the cart and checkout need them to work. To opt out of Google Analytics across websites, you can use Google’s browser opt-out add-on.
5. How Long We Keep It
We keep order records for as long as we need them for tax, accounting and legal purposes. Account information is kept until you ask us to delete your account. Email subscription data is kept until you unsubscribe.
6. Your Choices and Rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live, including in states such as California and Virginia, you may have additional rights under local privacy laws. Email info@creamycougar.com and we will respond within 45 days. We will not treat you differently for making a request.
7. Security
We use secure connections (HTTPS) across the site and rely on established providers for payments and hosting. No system is perfectly secure, but we work to protect your information and limit who can access it.
8. Children
Our store is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
9. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page, and the date at the top will change.
10. Contact Us
Questions about your privacy? Email info@creamycougar.com or use our Contact page.